All plaforms require a nominated 'administrator' who is responsible for the day to day management and smooth running of the community platform. Depending on the nature of your platform, you may be a part-time or full time role. Indeed, if you are on the collaborator licence plan, you may have multiple admins. Here is a typical job description:
Job title: Platform administrator
Location: Insert location or remote
Job Type: Full-time / Part-time / Flexible
Reports to: Community manager / Programme lead / Organisation name
Contract: Permanent / Fixed-term / Freelance
Role summary
As a Platform Administrator, you will play a central role in the day-to-day management and success of our online community platform. Your mission will be to grow and support a vibrant network of users—whether individuals, community groups, or businesses—and help them connect, collaborate, and exchange through the platform. You will act as a key liaison between our organisation, the platform’s users, the platform’s partners, and the platform provider (Made Open), ensuring a high-quality user experience and the continual development of the platform's value within the community.
This role is ideal for someone who is passionate about community-building, confident using digital tools, and proactive in supporting user engagement.
Key responsibilities
- Recruit and onboard new members to the platform.
- Support existing members in promoting their activities, services, or opportunities.
- Encourage engagement by pro-actively promoting the platform’s features and benefits.
- Create, manage, and moderate online content; assist users in listing their activities.
- Approve and manage member profiles, posts, and content (especially for timebanks).
- Approve and oversee activities added to the platform (e.g., events, listings, volunteer opportunities).
- Liaise with community organisations and partners to explore how the platform can meet their needs.
- Conduct local research and build partnerships to support platform growth.
- Use platform analytics and reporting tools to monitor performance and evaluate community impact.
- Respond to platform-related queries and provide technical support to users as needed.
- Report bugs, feedback, or technical issues to Made Open.
Experience
- Experience in community engagement, volunteer coordination, digital marketing, or a similar field.
- Familiarity with digital platforms or content management systems (CMS).
- Experience working with community organisations, local councils, charities, or social enterprises (desirable).
- Previous involvement in grassroots community work, local networking, or social innovation projects (a plus).
- Understanding of social impact measurement and community reporting (desirable).
Key skills
- Excellent written and verbal communication skills.
- Confident using digital tools, social platforms, and basic content editing.
- Strong organisational and administrative abilities.
- Customer service and user support skills.
- Analytical thinking and ability to interpret usage data and feedback.
- Team-oriented with the ability to also work independently and take initiative.
Desired qualities
- Passionate about community development and social impact.
- Friendly, approachable, and empathetic when dealing with diverse users.
- Proactive, creative, and solutions-focused mindset.
- Detail-oriented with a commitment to maintaining a high standard of content and communication.
- Adaptable and open to learning new tools and systems.
- Comfortable working remotely or in a hybrid environment.
Additional information
- Training and support in how to use our platform will initially be provided by our technology partner, Made Open, but you will be expected to work through their detailed user guides to become an expert on the platform.
- There will be opportunities for professional development and input into platform evolution.
- Flexible working hours may be available.