What are the main responsibilities of a platform administrator?
All plaforms require a nominated 'administrator' who is responsible for the day to day management and smooth running of the community platform. Depending on the nature of your platform, you may be a part-time or full time role. Indeed, if you are on the collaborator licence plan, you may have multiple admins. Here is a typical job description:
Platform administrator
Role
- Be responsible for growing and supporting the platform's community network.
- Help individuals, community groups and businesses to connect, exchange or work with each other via the platform.
Key tasks
- Recruit new members to the platform.
- Support members and help to facilitate the promotion of their activities.
- Pro-actively promote the platform's functionality.
- Create and moderate online content (help users add activities).
- Approve, manage and message community members on the platform (for timebanks).
- Approve activities added (for listings, events, volunteer opportunities).
- Work with community partners to understand how the platform can help to meet their needs and the needs of community members.
- Conduct local research and develop community partnerships.
- Use the platform reporting tools to measure and evaluate impact.
- Liase with Made Open regarding any bugs or issues reported.