Responses & process
- Record the reported message on an external spreadsheet or similar shared with your team.
- Discuss the appropriate action to take with your team for the message if necessary.
- Resolve the report by either reinstating as it is, editing before re-instating or by deleting it.
- Communicate the decision through platform messages to the members involved.
Safeguarding others
- You and your organisation will have your own set of safeguarding approaches & policies.
- The safeguarding of your platform users is the reponsibility first of the users themselves as per the T&Cs.
- Your administration team can help keep users safe by moderating content.
Guidance for safeguarding platform users:
- Review your safeguarding processes.
- Consider how your team will respond to inappropriate messages or content.
- Formalise your process to respond to reported items or inappropriate activities.
- Set up a dedicated secure document to record any safeguarding isses that may arise.
- Set a regular review date to consider if your safeguarding proceedures are working.
How to respond to reported items within the CMS:
- Sign into your platform.
- Type /CMS after the platform URL.
- Use the left-hand menu to select 'Reported items'.
- View the available tabs of reported items, activities and comments.
- Choose a tile to view a breakdown of reported items.
- Respond to a reported item as per your team's policy.