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Verify members

Watch this video to understand how to set up member verifications for your platform.

What are member verifications?

Member verifications contributes to creating a safer, more trustworthy and reliable community for users to engage with. This new functionality allows certain member account types to apply for verification. Admins can choose whether or not they wish their platform to have the feature and which member types can apply.

How to set up member verifications

  1. Visit 'platform management' in the CMS and go to 'account types'.
  2. Choose which member account types can be verified.
  3. Use the cog to edit an account type and check the box enabling 'verifications'.

How to promote & manage member verifications

  1. Decide on your criteria for verifying members. Do they all need to have a phone number? Or a profile image? Will you be reference checking them?
  2. Announce the new feature to your members. Message all members and invite them to become the first platform members to get verified.
  3. Emails will inform you when a member has applied for verification – follow the link to approve them.
  4. Review their profile information and follow your own criteria, then click/tap the button to verify their profile.

We've just released a new feature on   where you can apply to have your account verified. This feature is freely available for organisations, groups, clubs, services and care homes. 

We verify profiles that .

To set it up, simply sign in and head to 'Edit profile'.

You'll see a new option to verify your account. Select this and our admin team will review your profile. Please note that we will not be able to verify

Once you've been verified, you will receive an email and platform notification and your profile will have a 'verified' tick.


Next page: Member associations

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