A member of the Made Open team will offer you, the community connector, detailed training before you begin creating new platforms.
Community connectors are expected to become experts in our platforms, so that you can train your coordinators and answer general queries yourself.
As a community connector, you will be in contact with a Nominated Individual from Made Open, who will help you to become familiar with the Made Open platform and guide you to set up processes for managing multiple clients of your own.
The training will cover:
- The responsibilities of a community connector.
- The relationship between Made Open, you (the community connector) and your clients (platform coordinators).
- How to create a help desk to give your coordinators an area to search Frequently Asked Questions.
- The functionality of the platforms you will create (eg Timebanking).
- How to access and understand the community connector control panel.
- How to create filters, tags, member types and pages.
- How to create new community platforms and make customisations.
- How users will sign up and/or apply for the platform.
- The day-to-day responsibilities your clients (the platform coordinators) will need to undertake.
- How to sign into the CMS for each of your client's platforms.
We also provide all admins with access to online user guides, video tutorials and regular platform updates - to keep admins up to date with changes, improvements and new features.