Design services

We help communities and organisations design solutions to unmet needs.

User-centred research

Our design process puts the service user first and will help you to understand user needs and experiences. 

  • Think about problems differently.
  • Explore issues from different perspectives.
  • Examine existing research and services.

“In working with Made Open, we have developed momentum with a fantastic network of talent that represents a great foundation for the next phase of the Design Out Drowning programme."

Will Roberts, Innovation Manager, RNLI



We can help you encourage people and partners to share their insights, opinions and ideas for change.

  • Discover latent issues that often go unmentioned.
  • Understand user experiences and 'pain points'.
  • Inspire people to come forward.

“Made Open helped us to understand the experiences of older people who had fallen. They prototyped a number of new service concepts and did a great job of engaging stakeholders and the wider community in the design process."

Amanda Pujol, Business Manager, Teignbridge Council Housing



We can help you move ideas from concept towards a detailed view of the customer experience.

  • Prototype new ideas with end users.
  • Explore efficient solutions that meet people's needs.
  • Create service blueprints for future interactions.

“It was important that our app was co-produced with the people who would be using it. From the very first day, Made Open worked alongside the adults with learning disabilities to ensure the app met their needs. They involved the 'Got IT' team in the design and development of CVT Connect right the way through."

Phil Gibson, Project Manager, Camphill Village Trust


Design and communications

We can design and deliver a range of communication services to suit the needs and budgets of your organisation.

  • Create campaigns to engage target groups.
  • Create new means of dialogue and engagement.
  • Explain complex information simply.


Digital design

We can help you create truly customer-centric services and communications through digital media.

  • Design and deliver new online services.
  • Engage audiences through film and social media.
  • Create visual narratives that bring stories to life.

“The Made Open team have always been attentive and listened to our ideas. They have helped us to find approaches that improve quality and efficiency of delivering the service. They have helped us to develop a website that has been widely highly regarded for look and content."

Lee Davies, Age UK Cornwall & Isles of Scilly


Add new activity