Research & engagement
Ensuring decisions reflect real community needs.
Research, Insight & Community Engagement
Understanding people's lived experiences is essential for designing services that work. We use user research and community engagement methods to uncover the real needs, motivations and challenges faced by communities.
Our research helps organisations design services that are relevant, effective and grounded in real experiences.
Research methods we use:
Co-design workshops
Collaborative sessions bringing together citizens, businesses and policymakers to generate shared insights and solutions.
Surveys and questionnaires
Online or in-person research to gather structured feedback and understand community priorities.
Focus groups
Small-group discussions that explore issues in depth and capture diverse perspectives.
Stakeholder interviews
One-to-one conversations that provide detailed insights into experiences, needs and opportunities.
Ethnographic research
Observation and immersion within communities to understand real-world behaviours and challenges.
User journey mapping
Analysing how people interact with services to identify barriers and opportunities for improvement.
Community asset mapping
Mapping local services, organisations and resources to identify opportunities for collaboration and innovation.
Core Value
👉 Providing deep understanding of people and systems to inform better decisions
Ready to build a stronger community?
Book a demo to see how Made Open can help your organisation or partnership create value for communities and the systems that support them.
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