Community platforms and service design
Even in a more connected world, many people are isolated at home, disconnected from their families and communities, or excluded from opportunities to contribute. It doesn't have to be this way.
At Made Open, we believe that when people are better connected, entire communities and systems benefit.
How we can help
Better connected communities start with understanding what people and places need, then bringing people, services and technology together to make it happen.
Community platforms
Our intelligent, user-centred platforms connect people to the communities, services and opportunities around them.
Explore community platformsService design
We design with communities, not for them, helping you understand what needs to change and turning that understanding into practical action.
Explore service designDesigned with, not for, people
Proven in the real world
Our platforms are being used by communities and organisations across the UK and beyond, helping people find support, contribute their time, connect with others and create measurable social value.
Purpose before profit
We're here to strengthen communities and the organisations that support them. As a purpose-driven business, we reinvest our profits in improving our services and developing our technology.
We genuinely care
As an independent business, we're free to co-design our software with our clients and the communities they serve, shaping our platforms around their needs and the challenges they're trying to solve.
Good work starts with good people
We are an experienced team with skills in strategy, design and technology.
Kathryn Woolf
Service Designer
Director
Robert Woolf
Strategist / Service Designer
Founder & CEO
Claire Stevens
Account Manager
Phil Merrifield
Head of Operations
Experienced, independent and trusted
Certified B Corporation
We meet high standards of social and environmental performance, accountability and transparency, and we are legally committed to balancing purpose with profit.
Cyber Essentials certified
Our systems and processes are independently assessed against the UK Government's Cyber Essentials scheme, so you can have confidence in how we protect your information.
G-Cloud 15 approved supplier
We are an approved supplier on the UK Government's G-Cloud 15 framework (RM1557.15), giving public sector organisations a simpler, established procurement route.
Our values
Collaborative
We work with people, not just for them.
We listen, co-design and work alongside communities and organisations to create things that make sense in the real world.
Community-centred
We start with people and what matters to them.
We design for the whole community, especially people who can be overlooked, excluded or poorly served by mainstream services.
Creative
We find better ways to tackle difficult problems.
We combine strategy, design and technology to turn complex challenges into simple, practical things people can actually use.
Empowering
We want to help people create change themselves.
We provide the tools, connections, software and know-how to help communities and organisations come together, take action and create change.
Ethical
We always put purpose before profit.
We're a self-funded Certified B Corp, so we can make decisions based on what creates lasting value for people and the planet.
Let's build something better together.
Whether you're looking to improve services, connect your community or explore a new idea, we'd love to hear what you're working on.
Let's talk