Over the past few weeks, I’ve had the pleasure of speaking with many of our brilliant clients to understand how we’re doing and how we can work even better together in the future. This video is a summary of what you've been telling me and what actions we are taking in response.
Don't have 8 minutes? Scroll down for the condensed version below.
Links from video: Partnership guides: https://madeopen.co.uk/guides/the-5ps, Robert's profile: https://madeopen.co.uk/profile/woolfini-madeopen, Trust Pilot: https://uk.trustpilot.com/review/madeopen.co.uk
How are we doing?
You rated us out of 5 in key areas. We scored really well in support, reliability and overall value. We didn't score as well for usability and suitability, and we are committed to improving those areas.
Where we’re improving:
- You want smarter search, better reporting, and more admin controls – we’re actively testing updates.
- You’d like more advice and best practice – we’re planning a new webinar series and updating our account reviews to focus on content optimisation.
Looking at the future - your preferences
You told me you'd prefer slower release cycles with more collaboration, less is more approach to features, and a slight preference towards a shared support team and more self-serve content.
We're exploring:
- Improving support channels and upgrading self-service support.
- Exploring a new release schedule and beta sites for improved testing and feedback.
What does success look like?
Four key themes came out of our conversations: engagement, impact, funding and wellbeing.
How can we help?
- Our founder Robert has been working on some free resources here.
- We've updated our reports this year with social value estimates and have more to come.
- We're exploring partnership and business sponsorship models
- We can help re-focus your platform around wellbeing objectives.
Help us make deep and lasting impact
If you value working with us, please review and refer us. It will help us win more clients, which means:
- We can invest more in our software and services.
- We can increase shared learning across our partners and platforms.