The first point of contact for many clients is via email. In order to reduce the amount of unnecessary email communications, make sure you're signposting clients to our other methods at the appropriate times.
JIRA service portal
Our service portal (managed via JIRA) should be the only method of recording client requests & bugs. It's our central place for managing everything together, and clients can track everything they've submitted, receiving notifications over time.
The service portal can also be used for general enquiries, requests for help with services, or additional training requests.
Direct clients to this link: https://support.madeopen.co.uk/
Made Open platform teams
We have a number of team spaces set up within our own platform. Clients can use these to work together as a team, to network with other clients, or to keep in touch with our team around topics like our webinar events.
All clients are encouraged to register to this platform in order to access these activities.
Direct clients to register here: https://madeopen.co.uk/register
Find teams here: https://madeopen.co.uk/project_teams