Engage stakeholders with a collaborative workshop designed to gather insights and explore problems from different perspectives.
We use group conversation tools and activities such as empathy maps, issues cards and personas to encourage people to share experiences and work together to define the problems that needs solving.
Using ideation techniques such as mind mapping, modelling and prototyping, we can help groups work together to design new services or products.
Community asset mapping
Gaining insights about your community can be achieved by mapping existing places, and/or networks. We can help you map what assets, resources, activities and services are already available in your community. A visual map often helps to uncover opportunities for change.
Personas can help you represent of the needs, experiences and thoughts of a user. Personas are useful tools in workshops as they help people empathise, and prevent participants from falling into a generalist view of how someone might experience a service.
We use a variety of tools to get participants to map out issues and causes of the problem(s) they have identified. The aim is to help a group understand the nature of the problem and help them set a challenge to overcome it.
Ideas brainstorming and evaluation
We use ideas evaluation tools to enable participants to rate ideas, in order to identify the most promising ones. A typical evaluation criteria may include the level of complexity to implement vs the level of value the idea will bring.
Rough prototypes can be simply built with paper, lego and other props. They are a powerful tool during co-design sessions, to allow everyone to visually translate thoughts and ideas into tangible objects and experiences.
A service blueprint is a detailed visual representation to show how a service will work across different channels. It describes how people will use the service and how does will operate behind the user experience?